Help center
Troubleshooting
Fixes for uploads, emails that didn't arrive and receipts we couldn't read.
- We couldn't read my receiptYour receipt is still saved; type the details in yourself, tap Try reading again, or retake the photo flat, in good light, with the total showing.
- A photo or file won't uploadCheck your connection, the file size (receipts up to 10 MB, statements and Move files 15 MB, logos 2 MB, recordings 300 MB) and the file type, then try again.
- An email didn't arriveCheck spam or junk first; then check the address on file, how long the link lasts, and for forwarded receipts, the Held and Skipped sections of To review.
- Why can't I change or delete this?Usually it's one of three things: your books are read-only, the feature is part of a bigger plan, or your role doesn't allow it; a few records are also protected to keep your tax records right.
Still stuck?
Email us at hello@tallibook.com and tell us what you were trying to do.