An email didn't arrive
Check spam or junk first; then check the address on file, how long the link lasts, and for forwarded receipts, the Held and Skipped sections of To review.
Updated
First, always check the spam or junk folder (and Gmail's Promotions tab). Then find your case below.
My customer didn't get the invoice
- Open the customer and check their email under Details. Invoices and reminders only go to the customer's email on file.
- Ask them to check spam, then send it again with Send a friendly reminder in the invoice's … menu.
- Or tap Copy link on the invoice and text it to them.
My teammate didn't get the invitation
- In Settings → Team, check the address under Waiting to join.
- If it's wrong or the link stopped working, cancel it with the × and send a new invitation.
- They must sign in or sign up with the same email the invitation went to.
Password reset or confirmation email
- Reset links work for 1 hour, confirmation links for 24 hours. If yours expired, ask for a new one.
- If you asked several times in a few minutes, wait a few minutes before asking again.
- Make sure you're using the email you signed up with.
A forwarded receipt isn't in To review
- Step 1: Check the address you forwarded to. It must match Settings → Email receipts exactly. If someone tapped Get a new address, the old one stopped working.
- Step 2: Look in To review under Held: unknown sender. Mail from addresses not on your Who can forward list waits there for approval.
- Step 3: Look in the Skipped tab. Shipping notices, newsletters and other non-receipts go there, with the reason.
- Step 4: Setting up Gmail auto-forwarding? Gmail's confirmation code shows up at the top of To review. Forwarding only starts after you paste it into Gmail.
- Step 5: Work email? Your company may block forwarding outside it. Ask your IT person, or forward from a personal inbox.
Still missing? Email hello@tallibook.com with the time you sent it and the address you sent it from.
Related articles
- Forward email receipts to TallibookForward receipt emails to your private Tallibook address (Settings → Email receipts), or set up auto-forwarding once; each one is read and waits in To review.
- Make and send an invoiceTap + and Invoice, pick the customer, add what you're billing for, save it, then tap Send invoice; your customer gets an email with a link and a PDF.
- Invite your team and choose their roleOn Pro, invite up to 2 people from Settings → Team as a Member (adds and edits records) or an Admin (also manages settings, team and billing).
- Sign in, reset your password and stay secureSign in with your email and password; if you forget it, tap Forgot password? on the sign-in page and we email you a link that works for 1 hour.
Still stuck?
Email us at hello@tallibook.com and tell us what you were trying to do.